An X indicates the printer has a problem.An exclamation mark means a test failed and was skipped.A wrench means a problem was found and fixed.Scan to computer is currently unavailable.An error occurred while communicating with the HP imaging device.An error occurred communicating with the scanning device.If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Can not print or other printing problems Run HPPSdr.exe from the download location on your computer. HP Print and Scan Doctor can help with the following printer issues: To scan to PDF using an HP printer, start by downloading and installing the HP Print and Scan Doctor tool on your computer. If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides. Turn your printer/scanner on and click Retry if your printer is not listed. After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. Hewlett-Packed created the lightweight freeware. You may get the HP Print and Scan Doctor for Windows PCs and laptops. You can even troubleshoot connectivity errors right from the interface. HP Print and Scan Doctor is a free program that works with HP printers and scanners.By connecting to the HP printer and scanning the device, the program can resolve printing and scanning issues. HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease. Also, download the ‘Readme’ file for full details about the BIOS update. Click on ‘BIOS Update Utility’ to download the file. Click on ‘BIOS/UEFI’ to see the available downloads. Select ‘Drivers & Software’, then ‘Manual Update.’. HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more. They are also named as the last item in the 'Tools' section of the 'Common parts list.
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